CLINICAL SERVICE DESK

ONLY THE BEST IT SUPPORT FOR YOUR VALUED MEDICAL STAFF

Enhancing care and patient outcomes

Inefficient support models can cause a lot of problems, especially in a high-pressure environment of hospitals. This is where our trained and certified Clinical Service Desk professionals make a difference by bringing a vital understanding of physicians’ critical needs. Whether it is the introduction of the Electronic Medical Record (EMR) system or just the need for a quick refresh, our clinical service desk will supplement your superusers with industry-leading, 24/7/365 service from support analysts trained in all major Electronic Medical Systems and ancillary clinical applications.

We speak EMR…

Our Epic and Cerner specialists are trained and certified to address issues such as:

Access

  • Password resets and verifying access prerequisites
  • Creating emergency provisioning for employees
  • Verifying Cerner/Epic access has not lapsed, and unblocking accounts

Inpatient Orders

  • Advanced troubleshooting to determine the root/cause of a problem
  • Resolving issues with order placement and cancellation
  • Resolving more advanced problems such as orders not going to the lab, chart corrections, issues with ePrescribe, and many more

Dynamic Doc

  • Resolving issues such as filtering notes, adding notes, use of smart tools, marking a note in error, deleting notes
  • Creating complex and smart lists for providers
  • Resolving advanced provider issues with chart corrections

Ambulatory

  • Resolving common errors
  • Advanced troubleshooting on point of care tests, creating clinical letters, and knowledge in placing orders
  • Resolving issues associated with closing orders, adding diagnoses and differentiating between encounter level and patient level scanning

Our specialized services

Dedicated VIP lines

For those high-value individuals who cannot afford delays or call-backs, we offer a premium experience. Bypass the call trees and queues and be put in touch with our most senior service desk analysts.

Turnkey Command Center

We help deliver patient-centered, quality healthcare even in the event of a large-scale emergency or go-live. Our Command Center works alongside your organization to mitigate any disruption, managing information and decision-making.

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