Maintain Operational Resilience with Our Supply Chain Management Services
Dynamic global markets necessitate innovative, efficient, and adaptable supply chain networks to meet evolving stakeholder demands, especially those of customers and Chief Supply Chain Officers (CSCOs). This requires a proactive approach to risk management, a focus on sustainability, and implementing emerging technologies to optimize operations, reduce costs, and enhance customer satisfaction.
At HTC, we help organizations drive digital-first transformation across their value chains to build such resilient processes.
Leveraging deep domain expertise and cutting-edge technologies, including advanced analytics, our future-ready approach goes beyond traditional methods to offer a modular, flexible framework for driving meaningful changes.
Partner with HTC to integrate and optimize end-to-end digital innovation in your global supply chain networks.
Our Supply Chain Management Services
Procurement Support
Get sourcing support to identify potential suppliers that meet your company's standards and requirements. Manage supplier contracts diligently to maintain strong relationships and avoid disputes. Focus on tail spend management to achieve significant cost savings. Process purchase requests, expedite orders, and ensure timely delivery and accurate inventory record-keeping. Monitor supplier performance and financial health to mitigate risks as well as ensure procurement compliance with policies and contracts. Generate reports on procurement activities for stakeholders for real-time supply chain visibility.
Global Trade Compliance
Strengthen adherence to international procurement and shipping regulations by utilizing our global trade compliance solution. Accurately classify products and country of origin when preparing and submitting comprehensive customs declarations. In case of anomalies, collaborate with customs authorities to resolve issues promptly. Secure necessary licenses and permits for regulated goods and conduct thorough screening to mitigate risks associated with restricted parties and destinations. Proactively manage the renewal and update of trade licenses. Conduct and support internal and external audits to demonstrate compliance with meticulous records of all compliance activities.
Order Management
Manage the entire order lifecycle with our order management offering. Accurately capture, validate, and process customer orders while offering real-time updates on order status, delivery schedules, and any changes. Optimize inventory allocation and manage backorders, order cancellations, changes, and returns. Collaborate seamlessly with warehouses and logistics providers to ensure timely and precise order fulfillment. Generate and process invoices promptly and address customer inquiries and complaints for better client experiences.
Logistics Support
Optimize logistics management, ensuring seamless coordination of inbound and outbound freight shipments with our logistics support services. By selecting reliable carriers and negotiating favorable rates, improve transportation planning and scheduling. Keep stakeholders informed with real-time shipment monitoring and tracking updates, while facilitating smooth clearance driven by accurate customs documentation. Collaborate with customs brokers and agents to streamline warehouse operations. In the event of lost or damaged shipments, use our claims handling process and coordination with insurance providers to ensure prompt compensation.
Return Management
Handle product returns, exchanges, and repairs by issuing accurate authorizations and coordinating with customers. Inspect returned products thoroughly and sort them based on the condition for restocking, repair, or recycling. Based on this, manage the logistics of shipments and process refunds or credits promptly. Reconcile transactions and update financial records accurately to restock returned items as needed. Manage the disposal or refurbishment of unsellable items and analyze reports on recoupment rates, driving factors, and financial impact to identify trends and areas for improvement.
Our Supply Chain Management Services
Procurement Support
Get sourcing support to identify potential suppliers that meet your company's standards and requirements. Manage supplier contracts diligently to maintain strong relationships and avoid disputes. Focus on tail spend management to achieve significant cost savings. Process purchase requests, expedite orders, and ensure timely delivery and accurate inventory record-keeping. Monitor supplier performance and financial health to mitigate risks as well as ensure procurement compliance with policies and contracts. Generate reports on procurement activities for stakeholders for real-time supply chain visibility.
Global Trade Compliance
Strengthen adherence to international procurement and shipping regulations by utilizing our global trade compliance solution. Accurately classify products and country of origin when preparing and submitting comprehensive customs declarations. In case of anomalies, collaborate with customs authorities to resolve issues promptly. Secure necessary licenses and permits for regulated goods and conduct thorough screening to mitigate risks associated with restricted parties and destinations. Proactively manage the renewal and update of trade licenses. Conduct and support internal and external audits to demonstrate compliance with meticulous records of all compliance activities.
Order Management
Manage the entire order lifecycle with our order management offering. Accurately capture, validate, and process customer orders while offering real-time updates on order status, delivery schedules, and any changes. Optimize inventory allocation and manage backorders, order cancellations, changes, and returns. Collaborate seamlessly with warehouses and logistics providers to ensure timely and precise order fulfillment. Generate and process invoices promptly and address customer inquiries and complaints for better client experiences.
Logistics Support
Optimize logistics management, ensuring seamless coordination of inbound and outbound freight shipments with our logistics support services. By selecting reliable carriers and negotiating favorable rates, improve transportation planning and scheduling. Keep stakeholders informed with real-time shipment monitoring and tracking updates, while facilitating smooth clearance driven by accurate customs documentation. Collaborate with customs brokers and agents to streamline warehouse operations. In the event of lost or damaged shipments, use our claims handling process and coordination with insurance providers to ensure prompt compensation.
Return Management
Handle product returns, exchanges, and repairs by issuing accurate authorizations and coordinating with customers. Inspect returned products thoroughly and sort them based on the condition for restocking, repair, or recycling. Based on this, manage the logistics of shipments and process refunds or credits promptly. Reconcile transactions and update financial records accurately to restock returned items as needed. Manage the disposal or refurbishment of unsellable items and analyze reports on recoupment rates, driving factors, and financial impact to identify trends and areas for improvement.
The HTC Advantage
At HTC, we leverage our in-depth understanding of supply chain management challenges and opportunities to offer strategy-backed solutions that address the unique needs of organizations. This personalized approach ensures that businesses can holistically optimize their supply chains, maximizing productivity, reducing costs, and improving overall performance.
End-to-end Integration
HTC’s solutions seamlessly integrate at every stage of supply chains, leading to significant performance improvements. This includes up to a 20% reduction in procurement cycle times, nearly 30% faster delivery times, and 20% lower reverse logistics costs.
Compliance Expertise
Our deep expertise in global trade compliance ensures smooth cross-border operations and minimizes legal risks. By proactively monitoring compliance, we reduce trade-related risks by up to 25%. Additionally, our industry-leading documentation management and licensing processes simplify customs clearance, resulting in up to 30% faster turnaround times.
Operational Excellence
By helping you adhere to strict quality standards, we guarantee accuracy, efficiency, and reliability. Our optimized sourcing and tail spend management strategies result in savings of up to 15%. Through effective freight management and transportation coordination, we can unlock up to 25% reduction in logistics costs.
Scalability And Flexibility
Our adaptable solutions cater to businesses of all sizes and complexities, scaling to meet their ever-changing needs. With meticulous order entry and validation processes, we ensure an exceptional order accuracy rate of up to 99%, providing round-the-clock support for your operations, irrespective of their scale.
Customer Centricity
Through timely order fulfillment and communication, we help you increase customer satisfaction by up to 20%.
Success Story
Business Process Services
HTC Helps A Large Medical Device Company Achieve A 55% Reduction In Operational Costs
Success Story
Business Process Services
Repurposing of Digitized Content
Success Story
Business Process Services
HTC Helps A Global Auto Manufacturer See A 50% Reduction In Headcount
Success Story
Business Process Services
Digitizing 19th Century Collections From Microfiche
Success Story
Business Process Services
Digitization Of A Substantial Collection Of Eighteenth Century Historical Works
Success Story
Business Process Services
Microfilm Scanning of 100-Year-Old Historical Content
Success Story
Business Process Services
Digitizing 19th Century Newspaper Collections
